GUARANTEE

GUARANTEE

The products offered in our online store are guaranteed for a period of 24 months from the date of purchase.
Selected products are covered by the manufacturer’s warranty, including a lifetime warranty, in such cases the information and warranty conditions are provided on the label or product card.

  • All CORDURA backpacks come with a 5-year warranty.
  • All WISPORT products are covered by a lifetime post-warranty service.

TERMS OF WARRANTY

  1. The warranty card must be filled in and confirmed with the seller’s stamp.
  2. The warranty covers free repair or replacement for a product free from defects, if a defect has been found due to the manufacturer’s fault. The decision about repair or replacement is made by the manufacturer after visual inspection.
  3. The warranty does not cover defects resulting from:
    • Unauthorized repairs, alterations or design changes performed by the user or other unauthorized persons.
    • Mechanical, thermal, chemical damage, repeated washing, UV rays and transport damage.
    • Improper use, storage or maintenance.
  4. Zippers are guaranteed for 12 months.
  5. In order to perform a warranty repair, the product must be delivered to the store or manufacturer at its own expense. After repair, the product will be returned at the manufacturer’s expense.
  6. Product delivered for repair should be thoroughly cleaned. The service technician may refuse to accept the dirty, contaminated product.
  7. The repair or replacement should be performed within 14 working days, and in exceptional cases within 21 working days.
  8. Completion of the complaint may take place with the consent of the buyer by reducing the price. Lowering the price will void the warranty.
  9. The Seller’s liability is limited to the amount equal to the price of the advertised product.

The warranty for the sold consumer goods does not exclude, limit or suspend the rights of the buyer resulting from the non-compliance of the goods with the contract in accordance with the Act of 27 July 2002 on special terms of consumer sales and the amendment to the Civil Code (Journal of Laws 02.141.1176).